Frequently Asked Questions
How long does delivery take?
Most orders are delivered within an estimated 8 to 10 business days. During busy periods, this may take slightly longer. As soon as your order has been shipped, you will receive an email with a tracking link. Shipping is always free.
Where are orders shipped from?
Your order is delivered directly to your home from our warehouse.
How can I track my order?
As soon as your order has been shipped, we will send you an email with a tracking link. You can also use the "Track Your Order" link in our menu at any time.
Which payment methods do you accept?
At checkout, we accept Visa, Mastercard, American Express, Diners Club,Pay Pal Discover, Apple Pay, Google Pay, and Shop Pay.
Can I change or cancel my order?
Please contact us within 24 hours of placing your order, and we will do our best to help you. Once an order has been shipped, it can no longer be modified.
What is your return policy?
You have 30 days from delivery to request a return. Items must be unworn, unwashed and unused, with all original tags and packaging, along with your proof of purchase. If you've changed your mind or need a different size, you can make a one-time exchange for a different size or an item of equal value. Return shipping is paid by the customer. To start, email us at info@armoroak.com and please wait for approval before sending anything back.
When will I receive my refund?
Refunds to your original payment method are available for items that arrive damaged, defective or different from what you ordered. Please send us photos or an unedited video of the problem. Once your refund is approved, it will be processed within 10 business days to your original payment method. If more than 15 business days have passed since approval, please contact us.
What if my item arrives damaged or incorrect?
Check your order as soon as you receive it and contact us immediately if an item is defective or damaged, or if you have received the wrong item. We will then resolve it for you as soon as possible.
How can I contact you?
You can reach us at info@armoroak.com. We aim to respond to your inquiries within 24 hours.