Refund policy

Return & Refund Policy

We offer a 30-day return policy on all eligible items, subject to the terms below. The 30 days start from the date your order is delivered.

Exchanges
For items that do not have a specific size chart available, we’re unable to guarantee fit at the time of purchase. If the item doesn’t fit, we’re happy to offer a one-time exchange for a different size within 30 days of delivery.

Starting a return or exchange
All returns and exchanges must first be approved by contacting us at info@armoroak.com. Requests submitted by phone, social media or other channels will not be processed. Please allow 1–2 business days for a response. Items sent back without an approved return request will not be accepted.

Return shipping
Return shipping is the responsibility of the customer and is non-refundable. Returns must be sent to our warehouse overseas, and the customer is responsible for the cost of shipping and any customs clearance charges. We’ll give you the return address once your request is approved.

Eligibility
To be eligible for an exchange or refund, items must be unworn, unwashed and unused, with all original tags and packaging intact, and accompanied by proof of purchase. Items showing any sign of wear, including but not limited to fabric creasing from trying the item on, will be classified as used and are not eligible.

Refunds
Eligible items returned for reasons other than damage, defect or an incorrect item (for example, a change of mind) can be exchanged for a different size or item of equal value. Exchanges are one-time only and must be requested within 30 days of delivery.

Refunds to the original payment method are available at our discretion for items that arrive damaged, defective or different from what you ordered. These must be documented with an unedited video and/or photos sent to info@armoroak.com. Please inspect your order when it arrives and contact us as soon as possible if there is a problem.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@armoroak.com.

Gift cards
Gift cards cannot be returned or refunded.

Changes to this policy
This policy is subject to change without notice. Continued use of our site constitutes acceptance of the then-current policy.

Contact Information
Store name: Armor & Oak
Company name: Hadassah Gallery
Company address: 13 Greenbelt Cres, Richmond Hill, ON, L4C 5R9, Canada
Company # 78829 5046
Email: info@armoroak.com
Monday to Friday | 9:00 AM – 5:00 PM (ET)
Weekends | 11:00 AM – 4:00 PM (ET)
We aim to respond to your inquiries within 24 hours.

See also our Terms of Service.

 

Check our https://armoroak.com/policies/terms-of-service